Frequently Asked Questions

We review a sample of your recent claims, denials, and A/R aging to find where revenue is slipping through: coding errors, missed charges, repeat denial reasons, and unpaid claims close to timely filing limits. You get a short written report with our findings, recommended fixes, and a custom quote that fits your budget, with no cost or obligation.

Every practice is different, so we build your pricing around your specialty, claim volume, the services you need, and your budget. After your free billing audit, we send a clear written quote with no hidden fees.

We provide specialty-focused billing and coding for cardiology, dermatology, mental health, orthopedics, internal medicine, pediatrics, OB/GYN, radiology, and labs. If your specialty is not listed, contact us and we will confirm how we can help.

You receive a monthly report on collections, clean claim rate, denial rate by reason, A/R aging, and payer trends. Your account manager walks you through it and explains what we are doing next.

Onboarding usually takes a few weeks, depending on the size of your practice, the systems you use, and how quickly EHR and payer access can be set up. It covers system access, payer enrollment checks, a review of your fee schedule, and a handover plan so your cash flow is not interrupted. You will get a specific timeline after your free billing audit.

Yes. On plans that include patient billing, our team answers patient questions about statements and balances in a professional, courteous way that protects your relationship with your patients.

Clean claims go out within 24–48 hours of receiving your charges. Every claim is scrubbed against payer edits first, and our team follows it through to payment so reimbursements reach your account sooner.

Yes. Our team works inside the major EHR and PM platforms, so there is nothing new for you to install. If you use a less common system, we will confirm compatibility during your free billing audit.

There are no setup fees, and agreements are month-to-month. The notice period is set out in your service agreement, and you keep full ownership of your data and reports at all times.

Absolutely. Many practices begin with coding, credentialing, or an A/R cleanup and later move to full revenue cycle management. Your free billing audit will show which option fits best.

We use AI-assisted coding to speed up the work, and every code is checked by certified coders before a claim is submitted, so you get speed without giving up accuracy or compliance.

Protecting patient data is central to how we operate. We sign a Business Associate Agreement (BAA) with every client, use secure access controls, and train our team regularly on HIPAA privacy and security requirements.

Yes. Every practice is assigned a dedicated account manager who knows your specialty, your payers, and your goals, and who walks you through your monthly reports.

Yes. We handle payer enrollment for new and existing providers, manage CAQH profiles, track every application through approval, and send re-credentialing alerts so providers are never dropped from a network by surprise.

No. Our agreements are month-to-month, because we would rather earn your business every month than lock you in. The notice period is set out in your service agreement, and you own all of your data and reports at all times.

Request a free billing audit using the form on our website. We reply within 24 hours on business days to schedule a short call and collect what we need for the audit.